Return Policy


The only brand in Pakistan offering LIFETIME REFUND AND EXCHANGE POLICY. So shop with confidence. Order whatever you like, anything that doesn’t satisfy you, simply return for refund.

Manage Your Returns Online

If you wish to return the item online simply login to your account & press "Return Support". Or call us 042111118693

Return Period

You have LIFETIME TO RETURN AN ITEM FOR REFUND AND EXCHANGE* item must be returned in its original condition. 

If you are not 100% satisfied with your purchase for any reason, just go through our easy online return process, or email us [email protected]

*Returns must be unworn and in the original condition, packaging with invoice.  Damaged Box or shoes may not qualify for a refund or exchange.

Exchange/Refund during Sale Promotion

Please be aware, no exchange or refund can be processed during the sales promotion period. All parcels will only be processed after the sales promotion period.

Jewellery, Socks, Bags & Accessories Exchange/Refund Policy

• In the interest of Hygiene, we are unable to exchange or refund Jewellery & Socks unless faulty.
• Exchange/refund policy is not applicable on Bags & Accessories.

Stock on More Than 50% OFF

Refund: Stock on clearance like 55% OFF or 75% OFF & markdown price articles have no refund policy.
Exchange: The exchange policy is applicable only on size change.

Manage Your Returns Online

If you wish to return the item online simply login to your account & press "Return Support".

Return to Store

• You can return the items to any Unze store

• To find your nearest store, please check the Store Finder

• What to do:

– Take your items to be returned to the Unze store of your choice

– You MUST have your Return form and original receipt with you.

– You MUST take your receipt of the returned item

– Only Head office will issue a refund once they will receive the shoes.

If you do decide that you want a refund or exchange all we ask is that you return the item with the enclosed returns form. Download the returns form 

We will inspect all returned goods and ask that you return the item in its original condition. If the item is damaged or soiled we may not be able to accept the return.

Who Will Pay For the Return/Exchange Cost?

Please note all returns and exchanges are the customer's responsibility.

How many days will it take to issue a Refund?

A refund will be issued within 14 working days once we have received the item. We will refund the amount to your bank Account. Please fill out the return form with full bank details including IBAN.

How many days will it take to get an Exchange?

An exchange order will be sent within 14 working days once we have received the item depends upon the availability of the product. If you are in hurry please place a new order & send correct order for a refund.

Faulty items/ wrong item

If you receive a faulty item/ wrong item or size, please login into your account & send us request through "Return support" OR for help please contact our customer service team, with your order number, name and address, reason for returning the item and whether you would like us to issue you a refund or an exchange. We will arrange a pick up from your doorstep.

Undelivered Parcel

Please note in case if parcel returns as undelivered due to customer negligence. We can put customer's account on hold & for future orders customer have to pay us in advance.

Return Address

Please send your goods with the completed returns form at below address

Online Return Department

Unze London A/H Industrial State, 1 KM Rohi Nala. Off 22-KM Ferozpur Road, Gajju Matta, Lahore, Pakistan.