Unze offers 365 days refund and exchange hassle free policy.
Manage Your Returns Online
If you wish to return the item online simply login to your account & press "Return Support". Or call us 042111118693
You have 365 DAYS TO RETURN AN ITEM FOR REFUND AND EXCHNAGE* item must be returned in its original condition.
If you are not 100% satisfied with your purchase for any reason, just go through our easy online return process, or call us 9am to 6pm PST (Monday to Friday) at 042-111 11 8693.whatsapp 03458963222
*Returns must be unworn and in the original condition, packaging with invoice. Damaged Box or shoes may not qualify for a refund or exchange.
Exchange/Refund during Sale Promotion
Please be aware, no exchange or refund can be processed during sales promotion period . All parcels will only be processed after the sales promotion period.
Jewellery Exchange/Refund Policy
In the interest of Hygiene, we are unable to exchange or refund any type of jewellery unless faulty.
Manage Your Returns Online
If you wish to return the item online simply login to your account & press "Return Support".
Return to Store
• You can return the items to any Unze store
• To find your nearest store, please check the Store Finder
• What to do:
– Take your items to be returned to the Unze store of your choice
– You MUST have your Return form and original receipt with you.
– You MUST take your receipt of returned item
– Only Head office will issue a refund once they will receive the shoes.
If you do decide that you want a refund or exchange all we ask is that you return the item with the enclosed returns form. Download the returns form click here
We will inspect all returned goods and ask that you return the item in its original condition. If the item is damaged or soiled we may not be able to accept the return.
Who Will Pay For the Return/Exchange Cost?
Please note all returns and exchanges are the customer's responsibility.
How many days will it take to issue a Refund?
A refund will be issued within 14 working days once we have received the item. We will refund the amount to your bank Account. Please fill out the return form with full bank details including IBAN.
How many days will it take to get an Exchange?
An exchange order will be sent within 14 working days once we have received the item depends upon the availability of product. If you are in hurry please place a new order & send correct order for refund.
Faulty items/ wrong item
If you receive a faulty item/ wrong item or size, please login into your account & send us request through "Return support" OR for help please contact our customer service team, with your order number, name and address, reason for returning the item and whether you would like us to issue you a refund or an exchange. We will arrange a pick up from your door step.
Please note in case if parcel returns as undelivered due to customer negligence. We can put customer's account on hold & for future orders customer have to pay us in advance.
Please send your goods with the completed returns form at below address
Online Return Department
Unze London Allah hu Bridge, 1KM, Rohi nalla, off 22km Ferozpur Road, Lahore, Pakistan